Terms and Conditions

Last Updated: June 15, 2025

1. Acceptance of Terms

By accessing or using the services provided by Home Health Solutions ("we," "our," or "us"), including our website, mobile applications, and home healthcare services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Home Health Solutions provides professional home healthcare services including but not limited to:

• Injection services
• IV infusion
• Catheterization
• Vitals monitoring
• Glucose monitoring
• Wound dressing
• Other medical care services delivered in patients' homes

3. User Eligibility

Our services are available to individuals who:

• Are at least 18 years of age or have parental/guardian consent
• Can enter into a legally binding agreement
• Have a valid prescription or referral from a licensed healthcare provider when applicable
• Reside within our service area

4. Medical Information and Healthcare Services

4.1 Not a Substitute for Professional Medical Advice
The information provided through our website and mobile applications is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

4.2 Healthcare Provider Instructions
Users must follow the instructions provided by their healthcare providers. Our staff will deliver services as prescribed by licensed healthcare providers.

4.3 Emergency Situations
Our services may not be appropriate for emergency situations. In case of a medical emergency, please call emergency services (102) immediately.

5. Appointments and Cancellations

5.1 Scheduling
Appointments must be scheduled in advance through our website, mobile application, or by phone.

5.2 Refunds and Cancellations
For details on our refund and cancellation policy, please see our Refund and Cancellation Policy. You may cancel or reschedule appointments as described in that policy.

6. Payment and Insurance

6.1 Payment Terms
Payment is due at the time services are rendered unless alternative arrangements have been made in advance. We accept most major credit cards, and digital payment methods.

7. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information. Our collection and use of your information is governed by our Privacy Policy and applicable healthcare privacy laws, including HIPAA.

8. User Accounts

8.1 Account Security
Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

8.2 Accurate Information
Users must provide accurate, current, and complete information when creating an account and keep this information updated.

9. User Conduct

When using our services, users agree not to:

• Provide false or misleading information
• Harass or mistreat our healthcare providers or staff
• Use our services for any unlawful purpose
• Interfere with the proper working of our services
• Attempt to gain unauthorized access to our systems

10. Limitation of Liability

To the maximum extent permitted by law, Home Health Solutions and its employees, contractors, and affiliated healthcare providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our services
• Any content obtained from our services
• Unauthorized access, use, or alteration of your transmissions or content

11. Indemnification

You agree to defend, indemnify, and hold harmless Home Health Solutions, its employees, contractors, and affiliated healthcare providers from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney fees and costs, arising out of or in any way connected with your access to or use of our services or your violation of these Terms and Conditions.

12. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users of our services, us, or third parties, or for any other reason.

13. Changes to Terms

We may modify these Terms and Conditions from time to time. We will notify users of any material changes by posting the new Terms and Conditions on this page and updating the "Last Updated" date. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state where Home Health Solutions is headquartered, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Home Health Solutions
Email: support@homehealthsolutions.in
Noida, Ghaziabad, Greater Noida, Delhi NCR